InCommand DMaaS
Award Winning Data Center Management as a Service
Manage Everything in the Virtual World
InCommand DMaaS is Serverfarm’s flexible data center management service configured to the specific requirements of each customer.
Configurations begin with the creation of digital mirrors of customer data center on the InCommand SaaS customer portal.
A digital mirror is a virtual view of a data center. It allows the customer to see the critical elements of the data center without ever needing to physically visit the data center.
At the heart of the service is process driven data capture which guarantees data accuracy in changing environments. such that moves, adds and changes can be planned to the finest detail.
Operators can rapidly respond to changing requirements and be analytical about how multiple facilities behave at an individual component level.
Watch our 90 Second Explainer Video To Learn More
Mechanical, Electrical, Plumbing (MEP) assets and servicing
Its CMMS provides MEP asset lists; MEP maintenance schedules; MEP servicing vendors and MEP maintenance ticketing.
MEP Monitoring
For FM DCIM, InCommand provides monitoring around MEP, environmental sensors, and power/space/cooling.
IT asset tracking
For IT DCIM, InCommand DMaaS manages room/rack layouts, IT device lists, IT data cable tracking from switch port to device interface, and rack elevation.
Outage Reports and Prevention
To provide resilience planning, InCommand issues power outage impact reports and switch outage impact reports. It can even be used to track IT storage and IT equipment lifecycles.
What is included in this DMaaS offering?
| DCIM Module Feature Set | DMaaS |
|---|---|
| 2D IT Data Hall Visualization | |
| Individual site, site group and global portfolio visualizations | |
| Built-In Charts and Reports | |
| Unlimited Support via phone, email, web share | |
| Unlimited Training via phone, email, web share | |
| Dashboard Widgets | |
| Customizable Dashboards | |
| Online Training Videos | |
| Accurately Measure Cable Lengths | |
| Automated Power Budgeting for Devices | |
| Patented Power Redundancy calculation algorithms | |
| Rack Elevations | |
| IT Device Lists | |
| JSON REST API integration engine | |
| SNOW CMDB Integration APIs | |
| Space Capacity Management | |
| Power Capacity Management | |
| Cooling Capacity Management | |
| Change Management Checklists | |
| Switch Port Inventory Management | |
| Patch Panel Port Inventory Management | |
| Patch Panel Port Trunk Inventory Management | |
| Cable (port to port) Chain Connectivity Mapping | |
| Switch to Device Cable Connectivity Mapping | |
| Import or Bulk Edit Cable Adds, Moves, and Changes | |
| Import or Bulk Edit Device Adds, Moves, and Changes | |
| Import or Bulk Edit Infrastructure Adds, Moves, and Changes | |
| Model and Visualize Chassis and Blades | |
| Manufacture/Make/Models Template Library | |
| Parts and Spares Management | |
| Parts and Spares Management | |
| Power Circuit Tracking | |
| Power Panel and Busbar Tracking | |
| Power PDU Tracking | |
| Power UPS Tracking | |
| Power Generator Tracking | |
| Power Billing Tracking | |
| Power Relationship Mapping and Reporting with Impact Analysis | |
| Switch Relationship Mapping and Reporting with Impact Analysis | |
| Role and Site Based, Granular Permissions | |
| Customized Monthly Reports | |
| Search and Reserve Capacity | |
| Visual Analytics | |
| What-If Analysis | |
| Work Orders with Port-Level Instructions |
| DCIM Module Feature Set (continued) | DMaaS |
|---|---|
| Audit Logs | |
| Cost by Data Center, Business Unit, or Service/Application | |
| Energy Billback Reporting | |
| Environment Sensor Monitoring | |
| Health and Risk Alerting |
| CMMS Module Feature Set | DMaaS |
|---|---|
| MEP Asset Lists and Lifecycle Tracking | |
| MEP Asset Preventative Maintenance Scheduling | |
| MEP Asset Preventative Maintenance Task Instructions (MOPs/SOPs) | |
| MEP Assets Preventative Maintenance Calendar | |
| MEP Service Vendor Lists and Management | |
| MEP Operations Personnel Shift Scheduling |
| Walk-Arounds Module Feature Set | DMaaS |
|---|---|
| Digitized Facility and IT Walk-Around Checklists | |
| Walk-Around results stored daily and accessible remotely | |
| Walk-Around Issue Alerts Emailed Immediately to Facility Management |
| Global FM NOC | DMaaS |
|---|---|
| Configuration of alerting system to send alerts to InCommand FM NOC | |
| Parsing of alerts to determine and display severity level | |
| Global NOC dashboard centralizing all FM alerts/alarms | |
| Global NOC operations and escalations user guide |
| Ticketing/Request Tracking Module | DMaaS |
|---|---|
| User Request Ticketing System and Activity Reporting |
| Service Desk DCM Team | DMaaS |
|---|---|
| Daily/Weekly/Monthly Team Meetings | |
| Digital Mirror Infrastructure Moves/Adds/Changes Maintenance | |
| Power Monitoring Analytics (circuits, panels, busbars, PDU's UPS's) | |
| Walk-Around Checklist Creation, Monitoring, Management | |
| Digital Mirror Automations Management | |
| Digital Mirror Power/Cooling Analytics | |
| Site Personnel Management | |
| Site Personnel Training | |
| Site Personnel Backfilling | |
| On-Demand Technical Resourcing and Management | |
| Global Service Delivery Management | |
| Daily/Weekly/Monthly Report Generation | |
| Major Project Management |
The InCommand Service Desk Option
The InCommand Service Desk works closely with your operational team to provide advice on remediation, reducing risks and improving the efficiency of your data center. They review monitoring alerts daily, track power anomalies, and continuously update your site infrastructure models with IT and facility infrastructure changes so you can be assured your infrastructure is always running. See further details below.
- Weekly analysis of customer data center metrics to evaluate risk potential.
- Advice on areas that warrant remediation to reduce risks and/or improve efficiencies.
- Cascading failure scenarios and power/network outage impacts
- Daily review of monitoring alerts to ensure all monitored points are reporting accurately.
- Ensuring no unusual power anomalies have occurred in the past 24 hours
- Moves, adds, and changes to room and rack layouts and capacities
- Moves, adds, and changes to electrical single line drawings
- Moves, adds, and changes to power circuits, temp, and humidity sensors
- Moves, adds, and changes to HVAC units and redundancy designs
- Site acquisitions and dispositions
- Software upgrades on a monthly schedule backed with immediate training and support.
- Additional self service training is available via streaming videos on the InCommand web portal. Embedded user documentation is accessible from the help icon on portal pages.