What is the InCommand DCIM IT Portal Solution?

InCommand DCIM IT combines an award winning, full featured infrastructure management cloud portal with a sector leading services portfolio backed by a 24/7 service desk.

The expanding DCIM IT feature set currently contains over 45 valuable features. Scroll down for a full feature set list.

Feature sets include in-depth detail on logs, checklists, tracking, inventory, library, audits, mapping, analytics, impact and what if analyses for management and changes to power, cooling, space, port, cross connect, patch panel, cable, racks, device, capacity, utilization, budgeting and other services. Dashboard presentation is client customizable.

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What is the InCommand Service Desk?

The InCommand Service Desk takes ownership of platform installation and support. From day one customer site personnel can focus on change management and capacity planning backed by full web, phone and email support.

Services Desk operational SME’s virtualize customer data centers and assist customers with daily portal maintenance and ongoing training to ensure data accuracy and integrity. 

Asset Management

Provides rack elevations, room and rack layouts, searchable and sortable asset lists and full asset lifecycle history logs.

Power Management

Power detail for each Utility, Generator, UPS, PDU, Panel, Rack and Circuit providing a real time view of use and availability.

See Your Power Utilization and Availability

Client Dashboard

Customizable client dashboards include:

  • Power utilization and capacity
  • Rack and RU utilization and capacity 
  • Commission, decommission, troubleshooting history

IT Port and Cable Management

Maintains a comprehensive list of client cross-connects, switch and patch panel ports servicing your IT assets, including:

  • Port status (in-use or available)
  • Identifies port connected devices 

What is included in this DCIM IT offering?

DCIM IT Module Feature SetDCIM IT
2D IT Data Hall Visualization
Individual site, site group and global portfolio visualizations
Built-In Charts and Reports
Unlimited Support via phone, email, web share
Unlimited Training via phone, email, web share
Dashboard Widgets
Customizable Dashboards
Online Training Videos
Accurately Measure Cable Lengths
Automated Power Budgeting for Devices
Patented Power Redundancy calculation algorithms
Rack Elevations
IT Device Lists
Space Capacity Management
Power Capacity Management
Cooling Capacity Management
Change Management Checklists
Switch Port Inventory Management
Patch Panel Port Inventory Management
Patch Panel Port Trunk Inventory Management
Cable (port to port) Chain Connectivity Mapping
Switch to Device Cable Connectivity Mapping
Import or Bulk Edit Cable Adds, Moves, and Changes
Import or Bulk Edit Device Adds, Moves, and Changes
Import or Bulk Edit Infrastructure Adds, Moves, and Changes
Model and Visualize Chassis and Blades
Manufacture/Make/Models Template Library
Parts and Spares Management
Power Circuit Tracking
Ticketing/Request Tracking ModuleDCIM IT
User Request Ticketing System and Activity Reporting
DCIM IT Module Feature SetDCIM IT
Power Panel and Busbar Tracking
Power PDU Tracking
Power UPS Tracking
Power Generator Tracking
Power Billing Tracking
Power Relationship Mapping and Reporting with Impact Analysis
Switch Relationship Mapping and Reporting with Impact Analysis
Role and Site Based, Granular Permissions
Search and Reserve Capacity
Visual Analytics
What-If Analysis
Work Orders with Port-Level Instructions
Audit Logs
Cost by Data Center, Business Unit, or Service/Application
Energy Billback Reporting
Environment Sensor Monitoring
Health and Risk Alerting
Service Desk DCIM IT TeamDCIM IT
Daily/Weekly/Monthly Team Meetings
Digital Mirror Infrastructure Moves/Adds/Changes Maintenance
Power Monitoring Analytics (circuits, panels, busbars, PDU's UPS's)
Digital Mirror Automations Management
Digital Mirror Power/Cooling Analytics
Site Personnel Training

The InCommand Service Desk Option

  • InCommand Service desk participate in the customer’s daily, weekly, monthly operational and planning meetings.
  • Service desk personnel continuously deliver training and user support.
    • Additional self service training is available via streaming videos on the InCommand web portal. Embedded user documentation is accessible from the help icon on portal pages.
  • The service desk delivers software upgrades on a monthly schedule backed with immediate training and support.
  • Customer assigned service desk personnel provide:
    • Weekly analysis of customer data center metrics to evaluate risk potential. Advice on areas that warrant remediation to reduce risks and/or improve efficiencies
      • Analysis includes cascading failure scenarios and power/network outage impacts
    • Daily review of monitoring alerts to ensure all monitored points are reporting accurately. Tracking that no unusual power anomalies have occurred in the past 24 hours
    • Continuously update site infrastructure models resulting from IT and facility infrastructure changes.
      • Infrastructure changes include:
        • Moves, adds, and changes to room and rack layouts and capacities
        • Moves, adds, and changes to electrical single line drawings
        • Moves, adds, and changes to power circuits, temp, and humidity sensors
        • Moves, adds, and changes to HVAC units and redundancy designs
        • Site acquisitions and dispositions


InCommand Services