InCommand DCIM FM Portal
Data Center Infrastructure Facilities Management
What is the InCommand DCIM FM Portal Solution?
A fully featured Data Center Infrastructure Facilities Management SaaS portal supported by a 24/7 Service Desk of DCIM FM SMEs.
Designed for a data centric approach to operations management the InCommand DCIM FM growing features list is unmatched in
the DMaaS market. The accuracy, integrity, timeliness and veracity of InCommand DCIM FM data empowers customer site personnel to focus on day to day decision making.
As operations move towards agile, scalable, secure on-demand models effective oversight and regulated management of data center FM (M+E) infrastructure has never been more vital.
The careful management of assets, maintenance, resources, and workflows is critical to enterprise success. InCommand DCIM FM is built on a data driven low maintenance model with Service Desk support providing a vast range of practical assistance from a true virtualized data center view.
Ops Dashboard
- View dashboard of all maintenance events for an individual site or group of sites
- Quickly view maintenance tasks completed on time, late, deferred, etc.
- Click on any bar in the bar charts to see detailed list of maintenance tasks making up the bar
Scheduling Asset Preventative Maintenance
- Schedule individual assets or asset groups for planned or corrective maintenance
- Automatically generate maintenance tickets and tasks based on maintenance schedules
- Publish specific and custom maintenance instructions for each asset and group of assets
- Maintain a date/time stamped history of maintenance events for every asset
Asset List
- Maintain a detailed, searchable, sortable list of all facility MEP assets
- Group assets into maintenance groups
- Associate servicing vendors with individual assets
- Associate groups of assets by site and region
Maintenance Schedules
- View scheduled maintenance by month over any period of time
- Export maintenance schedules to Excel or pdf
- Filter, search, and sort maintenance schedules
Maintenance Calendars
- View maintenance calendars on demand
- Filter the calendar for daily, weekly, monthly, quarterly, annual, or other schedules
- Filter the calendar for in-house maintenance events or vendor serviced events
Digitized Daily Rounds
- Digitize walk around checklists optimized for cell phones and tablets
- Record notes to explain out-of-normal checklist answers
- Auto-send emails to facility mangers listing all out-of-normal checklist answers
Walk Around Results History Logs
- Maintain a digital list of all walk around checklist results by date and staff member
- See graphical trends for all checklist items with numerical results
- Click on hyperlinked answers to see notes recorded by ops team members
Maintenance Task Instructions and Lists
- Assign individual maintenance tasks to specific ops team members
- On demand view of open maintenance tasks
- Filter, search, sort maintenance tasks by any column of data
The InCommand Service Desk is the KEY differentiator between the InCommand DCIM FM solution and all other DIY FM offerings.
Once the platform is installed, the Service Desk, services span: Customized operational dashboards; KPI dashboards; Customer ticketing setup; Universal monitoring module setup; CMMS module setup; Walk-around checklist module setup; Change control automated process setup; Initial and ongoing site personnel training, and more.
What is included in this offering?
| DCFM Module Feature Set | DCFM |
|---|---|
| 2D IT Data Hall Visualization | |
| Individual site, site group and global portfolio visualizations | |
| Built-In Charts and Reports | |
| Unlimited Support via phone, email, web share | |
| Unlimited Training via phone, email, web share | |
| Dashboard Widgets | |
| Customizable Dashboards | |
| Online Training Videos | |
| Accurately Measure Cable Lengths | |
| Patented Power Redundancy calculation algorithms | |
| Space Capacity Management | |
| Power Capacity Management | |
| Cooling Capacity Management | |
| Change Management Checklists | |
| Parts and Spares Management | |
| Parts and Spares Management | |
| Power Circuit Tracking | |
| Power Panel and Busbar Tracking | |
| Power PDU Tracking | |
| Power UPS Tracking | |
| Power Generator Tracking | |
| Power Billing Tracking |
| DCIM Module Feature Set | DCFM |
|---|---|
| Power Relationship Mapping and Reporting with Impact Analysis | |
| Role and Site Based, Granular Permissions | |
| Customized Monthly Reports | |
| Visual Analytics | |
| Audit Logs | |
| Cost by Data Center, Business Unit, or Service/Application | |
| Energy Billback Reporting | |
| Environment Sensor Monitoring | |
| Health and Risk Alerting |
| Ticketing/Request Tracking Module | DCFM |
|---|---|
| User Request Ticketing System and Activity Reporting |
| Service Desk DCM Team | DCFM |
|---|---|
| Daily/Weekly/Monthly Team Meetings | |
| Digital Mirror Infrastructure Moves/Adds/Changes Maintenance | |
| Power Monitoring Analytics (circuits, panels, busbars, PDU's UPS's) | |
| Walk-Around Checklist Creation, Monitoring, Management | |
| Digital Mirror Power/Cooling Analytics | |
| Site Personnel Training |
The InCommand Service Desk
- InCommand Service desk personnel are available to participate in the customer’s data center daily, weekly, monthly operational and planning meetings.
- Service desk personnel assigned to a customer deliver training and user support continuously through the term of the InCommand service contract.
- Additonal training is delivered in a self-service mode via short on demand videos accessible from the InCommand web portal with supporting user documentation accessible from.
- Monthly service desk software upgrades come with immediate training and support.
- Customer assigned service desk personnel provide:
- Weekly analysis of data center metrics to assess and advise on potential risks including areas that warrant remediation to reduce risks and/or improve efficiencies
- This analysis includes cascading failure scenarios and power/network outage impacts
- Daily review of monitoring alerts to ensure all monitored points are reporting accurately and that no unusual power anomalies have occurred in the previous 24 hours
- Continuously update site infrastructure models resulting from on site IT and facility infrastructure changes.
- Infrastructure changes include:
- Moves, adds, and changes to room and rack layouts and capacities
- Moves, adds, and changes to electrical single line drawings
- Moves, adds, and changes to power circuits, temp, and humidity sensors
- Moves, adds, and changes to HVAC units and redundancy designs
- Site acquisitions and dispositions
- Weekly analysis of data center metrics to assess and advise on potential risks including areas that warrant remediation to reduce risks and/or improve efficiencies
