Deeper than DCIM

A proven DMaaS (data center management as a service) solution, Serverfarm’s InCommand is the entire data center management toolset delivered through a cloud platform. 

InCommand is designed holistically.

Using agile DevOps methods, it is being constantly iterated and updated to make all data center operations and every data center team more efficient.

It works with existing CMBD systems and is cloud agnostic.

Serverfarm InCommand DMaaS maximizes infrastructure management control.

Customer and IT teams retain total control of their application performance.

InCommand provides every stakeholder with data ranging across green energy, metrics and accurate asset lists and locations.

InCommand Beyond DCIM

InCommand is the entire data center management toolset:

Complete Control

InCommand DMaaS data enables oversight and management of FM operations, FM DCIM, change control and management, CMMS, and IT DCIM.

It provides an FM NOC, offering consolidated alerts and alarms from all monitored systems to streamline intelligent alarm prioritization and alarm resolution tracking.

In FM operations terms, InCommand takes care of data center crews by managing shift schedules, rounds, and turnover. It informs service vendor management and client billing.

FM operations, InCommand feeds into change control and management, providing access tracking, badge tracking, remote hands requests and approvals.

This extends to shipping/receiving tracking and customer MEP maintenance notifications and approvals.


Its CMMS provides MEP asset lists; MEP maintenance schedules; MEP servicing vendors and MEP maintenance ticketing.

For FM DCIM, InCommand provides monitoring around MEP, environmental sensors, and power/space/cooling.

For IT DCIM, InCommand DMaaS manages room/rack layouts, IT device lists, IT data cable tracking from switch port to device interface, and rack elevation.

In shared environments, it can measure power utilization by customer across the UPS, PDU, panel, circuit, and rack.

It provides IT power/space/cooling planning algorithms. It handles IT moves/adds/changes ticket tracking and approvals.

To provide resilience planning, InCommand issues power outage impact reports and switch outage impact reports. It can even be used to track IT storage and IT equipment lifecycles.

InCommand optimizes data centers for power efficiency and maximize utilization.

It allows operators to see exactly what is happening across every data center at a granular level in every environment.

InCommand allows the operator to be responsive to changing requirements, but also to be analytical about how facilities are behaving across multiple facilities right down to individual components.

Expert Support Team

The impact of any change can be assessed in advance.

The platform enables rapid response to any outages. This preventive functionality can stop escalation and allow for predictive maintenance and pre-break fix interventions.

It provides alerts and prioritizes alarms through a 24/7/365 NOC staffed with onsite expertise and event history-fed machine learning algorithms.

As a 24/7 cloud service, InCommand data is always up to date.

Manages the FM and IT, whether on prem, in a Serverfarm data center, in any other third-party data center or across any cloud platform.